Maintains database by entering new and updated customer and account information.
Prepares source data for computer entry by compiling and sorting information.
Establishes entry priorities.
Processes customer and account source documents by reviewing data for deficiencies.
Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Maintains data entry requirements by following data program techniques and procedures.
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
Combines data from both systems when account information is incomplete.
Purges files to eliminate duplication of data.
Tests customer and account system changes and upgrades by inputting new data.
Secures information by completing data base backups.
Maintains operations by following policies and procedures and reporting needed changes.
Maintains customer confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Qualifications
Organization skills
Quick typing skills
Attention to detail
Computer savvy
Confidentiality
Thoroughness
Additional Information
Coordinate facilities and furnishings maintenance including assembling furniture
Effectively and promptly communicate building and maintenance related issues to supervisor and Department Head
Assist in the maintenance of clean, attractive, safe and well-repaired facilities
Understand the approved use of various chemicals and cleaning agents and be able to use and follow all MSDS materials/precautions and directions associated with them
Conducts unit inspections as required by the program policies and guidelines
Assist in all necessary repairs and upkeep of program properties, including painting, fire safety, changing door knobs, key copies etc
Monitor live vehicle maintenance schedule and other vehicle documentation, performs vehicle inspections, reports issues to supervisor and Department Head, and coordinate vehicle repairs with approved vendors
Oversee safety program and inform management of any unsafe conditions
Follow all fire, health, licensing, and live related standards and property lease requirements
Must be accessible to facility at all times and carry facility cell phone on and off duty
Assist and coordinate intakes and departures
Oversee delivery of consistent services; work with clients, public/private organizations and program staff
Assess need for and assist in the coordination of all facility renovations and upgrades
Perform preventative maintenance on equipment throughout the facility
Repair and/or replace equipment as needed
Teach Independent Living Skills and provide support to participants in relational wellness
Provide crises intervention and mediation to participants
Communicate effectively with Department Head, co-workers, participants, families, and other service providers
Provide a secondary on-call option during specified times
Ensure participants maintain safe and adequate living environment
Work independently and as a team member to create innovative ways to meet contract goals and provide a high level of service that is engaging and meets the needs of the participants
Transport participants in YMCA vehicle as needed
Practice non-aggressive defensive driving techniques
Operate vehicles in safe manner
Vehicle use is for YMCA business only
Perform other administrative tasks as assigned and assist with maintaining proper document storage and auditing
Participate in and attend all required staff meetings, trainings, staff development events and appropriate agency-wide committees
Ability to work effectively with others in alignment with the 4 Core Values
Models the 4 Core Values in all aspects of position responsibilities
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