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The Service Manager is responsible for managing and coordinating service operations strategies and activities within the Service Department.
DO YOU HAVE WHAT IT TAKES?
WHAT YOU'LL DO
· Manages daily operations of the service department
· Coach staff and manage resources to achieve company goals in the areas of employee and customer satisfaction, market share, and profitability
· Responsible for annual budgeting process the service department
· Responsible for Contamination Control standards in the service department
· Responsible for leading all safety initiatives and is accountable for safety performance in the service department
· Confers with subordinate supervisory personnel and comprehends staff reports and records to obtain data, such as status of on-going work or projects and projected completion dates.
· Maintains accurate schedule and up to date communication practices for all Service work
· Manages Work In Process and Key Performance Indicators for work orders, processes, and personnel and assumes accountability for meeting performance goals
· Manages Career Path and Learning Plans for departmental staff
· Participates in on call rotation for the service department
WHAT YOU'LL NEED