Job Details

Product Manager - Microsoft Dynamics CRM & Field Service (Full Remote / FTE)Date: Apr 6, 2026Location: Remote, TX, USCompany: NTT DATA ServicesJob Duties and ResponsibilitiesProduct Manager – Microsoft Dynamics CRM & Field ServiceWe are looking for a dynamic and experienced Product Manager to lead the vision, strategy, and delivery of Microsoft Dynamics CRM and Field Service modules . This role requires strong collaboration with cross-functional teams, stakeholder engagement, and a deep understanding of product lifecycle management to drive business value and user satisfaction.Key ResponsibilitiesOwn and drive the product vision and roadmap for Dynamics CRM and Field Service, aligning with organizational prioritiesManage and prioritize the product backlog based on business value, customer feedback, and strategic goalsEngage with internal and external stakeholders to gather, analyze, and refine requirementsCollaborate closely with development and QA teams to:Define clear acceptance criteriaEnsure high-quality delivery aligned with expectationsMonitor product performance, usage, and adoption metrics , and recommend improvementsLead release planning , including sprint planning and go-live coordinationFacilitate continuous feedback loops to drive product enhancements and innovationEnsure alignment between business needs and technical implementationRequired Skills & Experience8+ Years of Strong background in IT project/program management , preferably with exposure to:Microsoft Dynamics CRMDynamics 365 Field ServiceExcellent communication and stakeholder management skills , with the ability to bridge business and technical teamsProven ability to manage multiple priorities in a fast-paced, evolving environment6+ Years of Experience with Agile and Waterfall methodologies8+ Years of Hands‑on experience with tools such as:Jira or similar work management toolsStrong analytical and problem‑solving abilitiesPreferred QualificationsExperience working on Dynamics 365 implementations or enhancementsUnderstanding of customer service operations or field service processesExposure to product analytics and KPI trackingExperience in cross‑functional and global team environmentsProduct ownership and strategic thinkingStakeholder engagement and communicationAdaptability and prioritizationCollaboration and team‑oriented mindsetContinuous improvement and innovation focusNTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.For Pay Transparency information, please click here.#J-18808-Ljbffr