Job Details

Customer Service Representative I - (Remote after training period)
Shift: Morning, Mid-Day, Afternoon/Evening Shifts | Full-time
Location: Alpharetta, GA (2 weeks in-office training, then Remote)
Country: USA

Join the Winning Team at Hancock
At Hancock Claims Consultants, we help people rebuild their lives after property damage. Our Customer Service Representatives are the first voice our clients hear, and your role will be critical in ensuring they receive excellent service during challenging times.

What You'll Do

• Handle inbound and outbound calls in a high-volume environment
• Assist policyholders, carriers, and field staff with claim updates and scheduling
• Accurately enter and update information in our internal systems
• Follow compliance guidelines and maintain confidentiality of sensitive data
• Collaborate with other team members to meet daily service goals
• Work additional hours during high-volume CAT events (with at least 24 hours' notice)

What We're Looking For

• 1+ year of customer service experience (call center preferred)
• Comfortable using multiple software programs (similar to RingCentral and InContact) and databases simultaneously
• Detail-oriented with strong listening and problem-solving skills
• Ability to work steadily under pressure while maintaining accuracy
• Positive, team-oriented mindset and professional communication skills

Why You'll Enjoy Working Here

• Competitive pay with bonus potential
• 2 weeks of paid in-office training at our Alpharetta headquarters
• Medical, Dental, and Vision insurance, 401(k) Retirement Plan, Paid Time Off, and more
• Remote work after successful training
• Career growth opportunities in a growing company
• Supportive and collaborative work environment

Work/Shift Schedules

• All shift times are EST/EDT:
  • Morning Shift - approx. 7:00 AM - 3:30 PM
  • Mid-Day Shift - approx. 10:00 AM - 6:30 PM
  • Afternoon/Evening Shift - approx. 1:00 PM - 9:30 PM
• Days off: 1 weekday + 1 weekend day
• Flexibility required during high claim volume (extra 2 hours per shift during CAT events)

Training Schedule

• Duration: 2 weeks
• Days: Monday - Friday
• Hours: 8:30 AM - 5:00 PM (Eastern Time)
• Location: Hancock Claims Headquarters, Alpharetta, GA, USA

How to Apply
If you're ready to join a team that makes a real impact every day, apply today!

Please note: You must be able to attend 2 weeks of in-office training in Alpharetta, GA and have reliable high-speed internet and a quiet workspace for remote work.