Job Details

Director, Practice Administration - Neurology

Access TeleCare is redefining how hospitals and health systems deliver Neurology careclosing access gaps, improving patient outcomes, and supporting overburdened clinical teams through best-in-class telemedicine solutions.

The Director, Practice Administration - Neurology is a key operational leader responsible for managing a team of Liaisons to drive effective clinical administrative processes, improve practice systems, and ensure practice scalability within Access TeleCare's Neurology Business Unit. This role oversees daily operational performance across clinical onboarding and off boarding, clinician engagement, systems access, credentialing and coordination, translating strategy into execution. The Director partners closely with senior leadership, clinicians, and cross-functional teams to create sustainable, repeatable processes that enhance quality, accountability, and growth.

What You'll Do

• Collaborate with clinical leadership to support the overall health of the Neurology Service Line, to include project and task management related to the clinical workforce; contribute to strategic planning, capacity modeling, and forecasting initiatives.
• Provide leadership and direction to the Liaison team in alignment with Access TeleCare's Mission, Vision, and Values.
• Maintain the active clinician roster for the purposes of clinician management and Practice management, ensuring accurate internal records on status, roles and practice areas of each clinician.
• Collaborate closely with clinical leadership to optimize the clinician experience and their practice environment.
• Partner with clinical leadership, clinicians, and shared service teams to ensure timely execution of clinician-related workflows, reinforcing cross-functional accountability and removing barriers to progress.
• Coordinate with clinicians and clinical system-access team to ensure timely access and clinician readiness for practice.
• Manage clinical onboarding and off-boarding processes from first touch through completion.
• Oversee the clinician payroll experience, including investigating and resolving compensation discrepancies in partnership with Finance & Accounting, effectively communicating with Clinicians throughout the process
• Collaborate with Growth Strategy leadership on Salesforce automations, implementation dashboards, onboarding & offboarding dashboards to scale operations through process improvement and automation.
• Refine previously established escalation pathways to resolve clinician communication barriers and operational delays.
• Maintain dashboards and Key Performance Indicators (KPIs) for clinical onboarding, systems access, clinical offboarding, and throughput metrics. Refine and expand KPI dashboards to highlight trends, performance health, and areas for improvement.
• Create and update applicable SOPs, system maps, and performance standards supporting scalable operations.
• Participate in the creation of training, orientation, and reference materials.
• Lead weekly team meetings and represent the vertical in monthly operating reviews with executive leadership.
• Collaborate with Compliance & CLP teams on processes to maintain Service Line specific compliance and regulatory adherence.
• Continuously identify and implement workflow enhancements that improve throughput and reduce friction.
• Perform additional duties as assigned.

What You'll Bring

• Bachelor's degree in business administration, healthcare administration or related field required
• At least 7 years' experience in practice administration, a combination of inpatient and outpatient medicine preferred
• Neurology practice administration experience preferred
• Proficient computer skills with Microsoft Office programs including Word, Excel and PowerPoint.
• Experience utilizing Salesforce is preferred.
• Strong interpersonal communication skills and the ability to exercise empathy when working with hospital partners, and physicians and patients
• Excellent organizational and time management skills
• Demonstrate an understanding of standard clinical procedures, laws and regulations
• Ability to work independently, but function as part of a team
• Agility with the ability to quickly adjust course according to KPI outputs and trends.
• Fluent in credentialing, payor enrollment, and hospital workflows.
• Ability to drive and be accountable to measurable outcomes.
• A roll-up-your-sleeves operator who lives in the details but thinks big picture.
• A builder who creates structure, reduces friction, and improves systems
• Drives execution, not just meetings.
• Highly organized, analytical, decisive, and accountable.
• Motivated, high-energy, and excited to lead a critical function.
• Ability to thrive in a high growth, fast-paced organization and remote based environment
• Must be able to remain in a stationary position 50% of the time
• Occasional travel for meetings and collaboration

Why Join Access TeleCare

• Fully remote work environment
• Comprehensive benefits health, dental, vision, life, and 401(k)
• Flexible vacation and wellness days we value performance and balance
• Culture of ownership, transparency, and results where the best ideas rise
• Directly impact patient access to neurology care nationwide
• Lead growth for one of the most critical and rapidly expanding areas in healthcare
• Partner with health systems to address workforce shortages and rising demand
• Shape the future of tele-neurology at scale

If you are passionate about expanding access to care and you're ready to take full ownership of a business-critical operation, we want to talk to you!

Access TeleCare, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider applicants regardless of criminal histories, consistent with legal requirements.