Job Details

Workforce Planning Manager (Remote)

Responsible for workforce planning of doctors (ODs) to include labor scheduling, forecasting, and trend analysis. This role is responsible for process improvement efforts for employed doctor onboarding, to include credentialing and new technology set up. This role requires the ability to understand business processes at a strategic level while still being able to problem solve and execute in great detail.

Major Duties and Responsibilities:

• Lead decision-making related to employed doctor (OD) scheduling, related technology, doctor onboarding process improvement and process documentation
• Own the accuracy and effectiveness of employed doctor scheduling including hours forecast, predictability, and timely resolution of open schedules
• Identify and manage remote and in-person doctor synergies across all locations, utilizing forecasts and analytics to provide appropriate coverage for each store
• Identify, measure, and revise labor standards to identify sales growth opportunities
• Manage prioritization process with all brand leaders and Regional Eye Care Directors to ensure accuracy of store needs and critical location alignment
• Create trusting relationships with leadership team, internal and external stakeholders as well as ODs, Managing Doctors (MODs), and Regional Eye Care Directors
• Analyze results/issues, identify trends/variances, determine root-cause and quantify potential impacts to overall plans
• Oversee and create OD work schedules and PTO records for assigned markets
• Respond quickly to unplanned situations that result in open schedule gaps; being available evenings, weekends and holidays (when stores are open), if necessary
• Develop methodology and functionality to automate and streamline Kronos Scheduling while identifying opportunities for process improvement
• Provide support for special projects as assigned
• Perform ad hoc operational analyses

Basic Qualifications:

• Bachelor's Degree in business or related field
• 5+ years' experience in business analysis or workforce planning environment
• Strong self-starter able to manage multiple competing priorities
• Strong communication skills and customer-service focus
• Strong organizational/time management skills
• Strong relationship building skills
• Project management experience
• Proficient in Microsoft Office programs
• Analytical experience in making operational recommendations or return on investment analysis
• Critical thinking ability to assimilate disparate information, construct hypotheses and formulate recommendations
• Demonstrated problem solving abilities
• Available nights and weekends, as needed
• Rotate on-call schedule

Preferred Qualifications:

• Kronos Scheduling experience
• Vendor management experience