Job Details

A company is looking for a Student Support Representative to assist students with inquiries and provide information about university policies and programs.Key ResponsibilitiesProvide timely information and problem resolution to students via various communication methodsEnsure compliance with federal student privacy laws while maintaining student account confidentialityCollaborate with other departments to resolve student concerns and meet performance goalsRequired QualificationsKnowledge of federal educational funding options and military educational funding sourcesExperience with Customer Relationship Management (CRM) software and other relevant applicationsAbility to work a flexible schedule, including evenings and weekendsHigh-speed internet connection and a dedicated workspace for remote workUnderstanding of FERPA guidelines and university policies regarding student privacy